Privacy Policy

VISORDOWN LTD values its customers and their privacy and promise never to divulge any details of their customers in any form to third parties.

All payment details will be handled in the strictest confidence. we treat our customers the way in which we would expect to be treated ourselves

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.

We will use your details for fraud prevention purposes. We will check your
details with fraud prevention agencies and if you give us false or
inaccurate information and we suspect fraud, we will record this.

We will not e-mail you in the future unless you have given us your consent- ie by joining our mailing list. You are free to unsubscribe from our mailing list at any time. Our mailing list has an opt-in facility which ensures that you may never be added without your consent.

The type of information we will collect about you includes:
·                                 your name
·                                 address
·                                 phone number
·                                 email address
·                                 credit/debit card details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

SECURITY

All orders are processed by Mals e-commerce. When you place your personal details on the order form these are encrypted  and sent to a secure server and the details are held available to us for up to 8 weeks. We need a separate password to access your order details and payment details. Credit card details are collected via a secure server - please note the presence of https://www at the top of the page and the padlock sign. We are able to access your credit card details only after having entered two different passwords. Credit card details are held on the secure server for up to 8 weeks. We do not print out your credit card details and they are available only to us when we access the secure server and input your order number. After 8 weeks we can no longer access them.

For further details on Distance Selling Regulations please visit http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html